Privacy Policy

Introduction

LEMN Care ("we," "us," or "our") is committed to protecting your privacy and maintaining the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our home care services.

We are required by law to maintain the privacy and security of your Protected Health Information (PHI). PHI includes any information that can identify you and relates to your health condition, healthcare services, or payment for healthcare.

Your Rights Under HIPAA:

• •Right to access and obtain a copy of your health records
• •Right to request corrections to your health information
• •Right to receive confidential communications
• •Right to request restrictions on certain uses and disclosures
• •Right to receive an accounting of disclosures
• •Right to file a complaint if you believe your privacy rights have been violated

1. Personal Information

When you contact us or use our services, we may collect:

• •Name, address, phone number, and email address
• •Date of birth and Social Security Number (for Medicaid eligibility)
• •Emergency contact information
• •Insurance and payment information

2. Health Information

To provide quality care, we collect:

• •Medical history and current health conditions
• •Medications and treatment plans
• •Physician and healthcare provider information
• •Care notes and service records

3. Website Usage Information (Cookies)

When you visit our website, we automatically collect:

• •Essential Cookies: Required for website functionality, security, and user authentication
• •Analytics Cookies: Help us understand how visitors use our site (only with your consent)
• •Marketing Cookies: Used to deliver relevant ads and track campaign effectiveness (only with your consent)
• •IP address, browser type, device information, and pages visited

How We Use Your Information

We use your information to:

• •Provide and coordinate your home care services
• •Process Medicaid claims and billing
• •Communicate with you, your family, and healthcare providers
• •Improve our services and train our caregivers
• •Comply with legal and regulatory requirements
• •Send you service updates and important notifications
• •Analyze website traffic and improve user experience (with consent)

When We Share Information

We may share your information only in these specific circumstances:

• •With Your Consent: We will share information when you give us explicit permission
• •Healthcare Providers: To coordinate your care with doctors, hospitals, and other providers
• •Insurance & Medicaid: To process claims and verify eligibility
• •Legal Requirements: When required by law, court order, or regulatory agencies
• •Business Associates: Service providers who help us operate (e.g., billing, IT) under strict confidentiality agreements
• •Emergency Situations: To protect your health and safety in urgent circumstances

Managing Cookies & Tracking

You have full control over how we use cookies on our website:

• •Use the cookie banner to accept, decline, or customize your preferences
• •Essential cookies cannot be disabled as they're required for website functionality
• •You can change your preferences anytime by clearing your browser cookies
• •Analytics and marketing cookies are only used with your explicit consent

We implement comprehensive security measures to protect your information:

• •Encrypted data transmission (SSL/TLS)
• •Secure servers and databases with restricted access
• •Regular security audits and vulnerability testing
• •Employee training on privacy and security protocols
• •Physical security measures at our facilities
• •Secure disposal of physical and electronic records

Data Retention

We retain your information for as long as necessary to:

• •Provide ongoing care services
• •Comply with legal and regulatory requirements (typically 7 years for health records)
• •Resolve disputes and enforce our agreements
• •Website cookies are stored for up to 1 year or until you clear them

Your Privacy Rights

You have the right to:

• •Request access to your personal and health information
• •Request corrections or updates to your information
• •Request restrictions on how we use or share your information
• •Receive a copy of your records in electronic format
• •Opt-out of marketing communications (healthcare notifications may still be sent)
• •File a complaint if you believe your privacy has been violated

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• •Posting the updated policy on our website
• •Updating the "Last Updated" date
• •Sending direct notification for material changes